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28px}.stat-card{background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--radius-lg);padding:16px;display:grid;gap:6px;box-shadow:var(--shadow-sm);position:relative;overflow:hidden}.stat-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:4px;background:var(--primary)}.stat-card.open:before{background:var(--warning)}.stat-card.progress:before{background:var(--info)}.stat-card.closed:before{background:var(--success)}.stat-label{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--text-tertiary)}.stat-value{font-family:var(--font-display);font-size:24px;font-weight:700}.stat-meta{font-size:12px;color:var(--text-secondary)}.layout{display:grid;grid-template-columns:minmax(240px,320px) minmax(0,1fr);gap:20px;padding:0 28px 28px;min-height:0;transition:grid-template-columns .25s 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8px;border-radius:999px;border:1px solid rgba(var(--primary-rgb) / .3);color:#7a5600;background:rgba(var(--primary-rgb) / .12)}.admin-tag.inactive{color:#8b0030;border-color:#ff01564d;background:#ff01561f}.admin-row-actions{display:flex;align-items:center;gap:6px}.admin-row-actions .btn{white-space:nowrap}.admin-form{display:grid;gap:10px}.form-grid{display:grid;gap:10px;grid-template-columns:repeat(auto-fit,minmax(160px,1fr))}.field-wide{grid-column:1 / -1}.admin-form-actions{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center}.form-message{font-size:12px;min-height:16px;color:#8b0030}.form-message.success{color:#04704f}.list-panel,.detail-panel{background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);display:flex;flex-direction:column;min-height:0;overflow:hidden}.list-panel{background:linear-gradient(180deg,#fff,#f8fafc);border-color:#94a3b840;transition:opacity .2s ease,transform .25s 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input{width:14px;height:14px;accent-color:var(--primary)}.queue-lock-toggle:hover{transform:translateY(-1px);border-color:rgba(var(--primary-rgb) / .45);color:var(--text)}.app.queue-locked .queue-lock-toggle{border-color:rgba(var(--primary-rgb) / .5);background:rgba(var(--primary-rgb) / .18);color:#7a5600}.incident-filter-bar{display:block;background:#fff}.incident-agent-filter{display:grid;gap:5px}.incident-agent-filter span{color:var(--text-tertiary);font-size:10px;font-weight:700;text-transform:uppercase}.incident-agent-filter select{width:100%;min-height:34px;border-radius:var(--radius-sm);border:1px solid rgba(148,163,184,.36);background:#fff;color:var(--text);font-size:12px}.ticket-list{flex:1;padding:6px;display:grid;gap:2px;overflow:auto;align-content:start}.ticket{padding:10px 10px 8px 12px;border:1px solid rgba(148,163,184,.3);border-radius:10px;background:var(--ticket-tint);display:grid;gap:4px;height:132px;cursor:pointer;position:relative;transition:transform .2s ease,border-color .2s ease,box-shadow .2s ease,background .2s ease;overflow:hidden;opacity:0;animation:fadeUp .35s ease forwards;animation-delay:calc(var(--i, 0) * 40ms);--ticket-accent: #cfd8e3;--ticket-tint: rgba(148, 163, 184, .08)}.ticket:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;border-radius:10px 0 0 10px;background:var(--ticket-accent)}.ticket[data-status=open],.ticket[data-status=in-progress],.ticket[data-status=closed]{--ticket-accent: #cfd8e3}.ticket:hover{transform:translateY(-2px);box-shadow:var(--shadow-sm);background:var(--ticket-tint)}.ticket.selected{border-color:rgba(var(--primary-rgb) / .7);box-shadow:0 0 0 2px rgba(var(--primary-rgb) / 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